Many businesses find themselves cycling through IT Service Providers, convinced that each one is simply incapable of meeting their "unique" needs. While this may be true on occasion, most often it's not. The truth is, outsourced service providers require management, just like an employee.
The underlying issue for companies that outsource their technology support is the absence of in-house technology expertise. Without executive leadership who is an expert in technology, competently managing this provider is difficult, if not impossible. I often see company's switching IT Service providers two, three, sometimes more hoping to get a better result.
The solution lies in hiring a Fractional CIO. An unbiased experienced technology executive who can effectively manage, and hold them accountable to your business objectives, all your technology service providers.
Having owned an outsourced IT Service Provider company, and later operating as CIO managing many outsourced technology vendors, my clients find that I bring the experience and expertise necessary to get the outcomes they expected in the first place.
Provide the management directly
Advisory support so you retain the reigns