Many businesses find themselves cycling through IT Service Providers, convinced that each one is simply incapable of meeting their "unique" needs. While this may be true on occasion, most often it is not. The issue is that outsourced service providers require management, just like an employee.
The core issue for companies that outsource their technology support is the absence of in-house technology expertise. Without an executive leader who is an expert in technology, efficiently and effectively managing technology service providers nearly impossible. I often see company's switching IT Service providers two, three, sometimes more hoping to get a better result.
The solution to resolving your recurring technology frustration lies in hiring a Fractional CIO. An unbiased experienced technology executive who can effectively manage these vendors and hold them accountable to your business objectives.
Having owned an outsourced IT Service Provider company, and later operating as CIO managing many outsourced technology vendors, my clients find that I bring the experience and expertise necessary to get the outcomes they expected in the first place.
Provide the management directly
Advisory support so you retain the reigns